Quantcast
Channel: SCN: Message List
Viewing all articles
Browse latest Browse all 8975

Re: SAP telephone integration with SAP CRM/Portal

$
0
0

Hello Janardan,

 

 

it's a peaty, but i do not know alcatel infrastructure, so i can not provide you information about how to integrate it with cisco gateway or directly to sap BCM if it is possible.

 

 

An image provides an example of pbx and bcm integration:

 

______________________________________

 

 

image013.png

 

Try to ask your IT/Network specialists how to route sip from alcatel to cisco gateway.

 

 

To install BCM system you need some servers, or virtual machines (on VMware for instance).

According to the SAP Contact Centre Introductory Training Installation Examplele try to install it.

 

 

If you have any questions mail me russkikhav@gmail.com or use my profile information.


BR,

Anton.


Viewing all articles
Browse latest Browse all 8975

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>